Employment

Do you love animals? Are you looking for a meaningful career? At the Jacksonville Humane Society, we believe that you CAN combine work with pleasure. If you are team-oriented, have a passion for animals and are available to work during our customer-friendly hours, we’d like you to consider our employment opportunities.

 

 

How To Apply

Download and complete our employment application. The application can be delivered to our human resources by scanning and emailing to hr@jaxhumane.org,  fax at 904-725-3040, or mail our office (attention: Human Resources) for review.

Your application will be reviewed and considered for the open position for which you have applied. In the event that your qualifications and experience match the requirements of the position, you will be contacted for an interview.

 

The Jacksonville Humane Society is an equal opportunity employer M/F/D/V.

Current Opportunities

Animal Care Attendant

Customer Service Specialist

 

 

 

 

Animal Care Attendant

 

JHS has a position available in our Shelter Operations Department.  The primary activities will be as an Animal Care Attendant specifically assuring and maintaining a clean, safe, and healthy environment for the animals in our care.  In addition this position assists with other shelter operation areas as needed.

Primary Responsibilities:
  • Continuous cleaning and disinfecting of kennels, runs, cages and crates according to department procedures
  • Performing laundry services for animal bedding and toys
  • Feeding animals their proper diet
  • Seeing to the comfort of all animals in the shelter
  • Reporting animal illness, injury or behavior issues
  • Assist volunteers and customers to the best of your ability or re-directing to the appropriate staff
  • Assist with feline and canine behavior modification programs

Secondary Responsibilities:
  • Assist staff in animal handling, restraint, testing and general treatment
  • Transport of shelter animals to/from hospital following department procedures
  • Other duties as assigned
Qualifications:
  • High school diploma or GED
  • Ability to work as a team player
  • Capability to self-motivate
  • Ability to communicate sufficiently to perform assigned tasks, both verbally and in writing
  • Ability to stand for extended periods, bend and stoop, kneel, and lift up to 60 pounds.
  • Ability to work with cleaning products
  • Capacity to work with all shelter animals

Physical Demands: This position consists of manual labor and lifting up to 60 pounds is required on a regular basis.

Work Environment: Indoor and outdoor environment with exposure to environmental conditions that include working near animals.  Position may be exposed to hazardous materials and noisy conditions as work dictates.

Work Schedule:

  • Hours and days are subject to change based on department demands and could include weekends or split work days
  • All JHS positions require a criminal background check and drug screening.
 

Customer Service Specialist

 

JHS has a part-time position available for a customer service specialist. The customer service specialist serves as the first line of information to hospital clients and the general public.  The position performs record keeping and clerical duties in addition to providing support to hospital clients, veterinarians and the patient care team.

Essential Duties and Responsibilities:
  • Welcome clients and patients with a warm and friendly demeanor and provide for their comfort
  • Answer incoming telephone calls and e-mails.  Provide knowledgeable advice including questions regarding hospital services, fees, and general JHS services.  Direct other questions to the appropriate JHS employee or department
  • Receive appointments.  Ensure required forms are complete and all necessary information is obtained
  • Handle emergency situations by following established hospital policies and procedures.  Attempt to reassure distressed pet owners
  • Follow hospital policies regarding patient admittance
  • Notify technicians of patient arrival and relay all necessary information to them
  • Discharge patients, including entering all charges into the computer.  Review discharge instructions and dispense medications.  Ensure that future reminders are in the computer system for the patient. Review services rendered to the pet and inform client of the total amount due
  • Accept payment.  Accurately process cash, checks, and credit care payments
  • Schedule appointments including obtaining all necessary information concerning the animal and owner.  Review acceptable payment arrangements with the client
  • Perform over the counter selling of pet foods and supplies.  Exercise a technical knowledge of products sold
  • Enter data into the computer system as required.  Retrieve and modify stored records.  Assist in the updating of client/patient files as needed\Perform closing procedures at the end of the day.  To include balancing the cash drawer, running end of day reports, preparing the bank deposit and presenting reports and deposit to the supervisor in charge
  • Clean and straighten public areas including the front desk, reception area, waiting area, public bathrooms and exam rooms
  • Cross train, as time allows, in technician responsibilities
  • Perform other duties as assigned

Qualifications
  • Two years job experience working at a veterinary practice, but will consider applicants with less experience if they are motivated to learn and contribute fully to the hospitals success
  • Ability to present information concisely and effectively, both verbally and in writing
  • Excellent organizational skills
  • Strong computer skills
  • Ability to communicate skillfully and effectively with culturally diverse clients, volunteers, staff and the community in a professional, pleasant and respectful manner at all times
  • Ability to work as a team player
  • Capability to maintain a professional appearance and provide a positive company image at all times

Physical Requirements
  • Ability to lift 50 pounds
  • Ability to work with cleaning products
  • Exposure to hazardous chemicals
  • Exposure to hazards associated with aggressive patients

Work Schedule
The work schedule for this position includes weekend hours.  This schedule is subject to change based on department needs.  Holiday hours may occasionally be required.