Employment

Do you love animals? Are you looking for a meaningful career? At the Jacksonville Humane Society, we believe that you CAN combine work with pleasure. If you are team-oriented, have a passion for animals and are available to work during our customer-friendly hours, we’d like you to consider our employment opportunities.

 

 

How To Apply

Download and complete our employment application. The application can be delivered to our human resources by scanning and emailing to hr@jaxhumane.org,  fax at 904-725-3040, or mail our office (attention: Human Resources) for review.

Your application will be reviewed and considered for the open position for which you have applied. In the event that your qualifications and experience match the requirements of the position, you will be contacted for an interview.

 

The Jacksonville Humane Society is an equal opportunity employer M/F/D/V.

Current Opportunities

Adoption Counselor 

Pet Safety Net Counselor

Customer Service Specialist

 

 

Adoption Counselor

JHS has a position available for an Adoption Counselor. The Adoption Counselor is responsible for assisting the public with appropriate adoption choices in a friendly, courteous and approachable manner.

 

Primary Responsibilities:
  • Facilitate the adoption process on-site at JHS or at off-site locations
  • Transport of pets, crates, tables, supplies etc. to off-site adoption events
  • Providing direction to volunteers assisting with adoption activities
  • Complete adoption profiles
  • Perform pet consultations
  • Counsel new pet owners
  • Organize adoption paperwork
  • Walk and train adoptable dogs
  • Maintain a clean and safe environment for the animals and the public
  • Educate patrons regarding responsible pet ownership
  • Other duties as assigned 

Qualifications:

  • High School diploma
  • 2-3 years of customer service skills in an office or retail business setting
  • Basic computer and data entry skills
  • Excellent communication skills and pleasant demeanor for interaction with customers, volunteers and staff
  • Ability to work comfortably with and around animals following JHS procedures and protocol
  • Organization skills, multi-tasking ability and the capacity for working well under pressure
  • Ability to work as a team player and possess the ability to self-motivate
  • Ability to maintain professional appearance and provide a positive company image at all time
Physical Requirements:
  • Ability to stand, walk, kneel, crouch, climb and manipulate (lift, carry, move) up to 30 pounds
  • Ability to work outdoors in varying temperatures and climates
  • This position will work with cleaning products 

 

Work Schedule: 

The schedule for this position includes weekend hours. Hours and days are subject to change based on department demands. All JHS positions require drug screening. 

  

 

Pet Safety Net Counselor

JHS has a part time position available in the Shelter Operations department for a Pet Safety Net Counselor in Animal Admissions. The Pet Safety Net Counselor is responsible for providing alternatives to pet owners who wish to relinquish their pets, as well as the evaluation and processing of animals into the shelter system.

 

Primary Responsibilities:
  • Interact with a high volume of pet owners looking to relinquish their pet in person or over the phone with an emphasis on directing them towards alternatives
  • Use Microsoft Word to collect data regarding each client interaction
  • Assess kennel space for determining the volume of appointments/transfers and type (species, breed/mix, age, health status) of adoptable animals that can be reasonably accepted
  • Set appointments for adoptable pets as space allows 
  • Evaluate animals as candidates for admission through medical and temperament screening
  • Assess general health and give vaccinations, draw blood, administer appropriate dewormer and flea control
  • Assist in transfers from other agencies
  • Enter all animal information into the animal inventory software system and produce kennel cards for animals that are admitted
  • Ensure a safe and clean environment within the Animal Admissions office
  • Other duties as assigned  

Qualifications:

  • High School diploma or GED
  • Computer literate, proficiency in Microsoft Word with good typing skills
  • Excellent interpersonal skills and the ability to work in a team environment 
  • Ability to provide excellent customer service to a diverse external customer population
  • Ability to communicate effectively orally and in writing
  • Capability to work in a fast paced environment with the ability to multi-task
  • Ability to work with cleaning products
  • Ability to lift 60 pounds

Work Environment:
Indoor and outdoor environment with exposure to environmental conditions that include working near animals. Position may be exposed to hazardous materials with noisy conditions as work dictates.


Physical Requirements: This position consists of manual labor and lifting up to 60 pounds. This is required on a regular basis.

Work Schedule: Hours and days are subject to change based on department demands and could include weekends or split work days.


All JHS positions require a criminal background check and drug screening

 

Customer Service Specialist

 

JHS has a full-time position available for a customer service specialist. The customer service specialist serves as the first line of information to hospital clients and the general public.  The position performs record keeping and clerical duties in addition to providing support to hospital clients, veterinarians and the patient care team.

Essential Duties and Responsibilities:
  • Welcome clients and patients with a warm and friendly demeanor and provide for their comfort
  • Answer incoming telephone calls and e-mails.  Provide knowledgeable advice including questions regarding hospital services, fees, and general JHS services.  Direct other questions to the appropriate JHS employee or department
  • Receive appointments.  Ensure required forms are complete and all necessary information is obtained
  • Handle emergency situations by following established hospital policies and procedures.  Attempt to reassure distressed pet owners
  • Follow hospital policies regarding patient admittance
  • Notify technicians of patient arrival and relay all necessary information to them
  • Discharge patients, including entering all charges into the computer.  Review discharge instructions and dispense medications.  Ensure that future reminders are in the computer system for the patient. Review services rendered to the pet and inform client of the total amount due
  • Accept payment.  Accurately process cash, checks, and credit care payments
  • Schedule appointments including obtaining all necessary information concerning the animal and owner.  Review acceptable payment arrangements with the client
  • Perform over the counter selling of pet foods and supplies.  Exercise a technical knowledge of products sold
  • Enter data into the computer system as required.  Retrieve and modify stored records.  Assist in the updating of client/patient files as needed\Perform closing procedures at the end of the day.  To include balancing the cash drawer, running end of day reports, preparing the bank deposit and presenting reports and deposit to the supervisor in charge
  • Clean and straighten public areas including the front desk, reception area, waiting area, public bathrooms and exam rooms
  • Cross train, as time allows, in technician responsibilities
  • Perform other duties as assigned

Qualifications
  • Two years job experience working at a veterinary practice, but will consider applicants with less experience if they are motivated to learn and contribute fully to the hospitals success
  • Ability to present information concisely and effectively, both verbally and in writing
  • Excellent organizational skills
  • Strong computer skills
  • Ability to communicate skillfully and effectively with culturally diverse clients, volunteers, staff and the community in a professional, pleasant and respectful manner at all times
  • Ability to work as a team player
  • Capability to maintain a professional appearance and provide a positive company image at all times

Physical Requirements
  • Ability to lift 50 pounds
  • Ability to work with cleaning products
  • Exposure to hazardous chemicals
  • Exposure to hazards associated with aggressive patients

Work Schedule
The work schedule for this position includes weekend hours.  This schedule is subject to change based on department needs.  Holiday hours may occasionally be required.